Client Request
Novatus Manufacturing, a leading manufacturer of auto parts, faced challenges in managing their diverse customer base efficiently. Their existing account management processes were manual, time-consuming, and prone to errors. They sought a robust, automated solution to streamline operations, improve customer relationships, increase sales, and drive business growth.
Project Goals
The objective of this project was to develop an efficient account management system, equipped with advanced features to enhance sales productivity and customer satisfaction.
Central Data Hub
A unified repository for all customer data, ensuring consistency and accuracy.
Automated Workflows
Implement automation workflows to streamline tasks like invoicing and reporting.
Real-Time Insights
To provide real-time analytics to monitor key metrics and gain actionable insights.
Modules To Be Developed
Inventory Management
Implement a centralized system to manage non-capital assets, streamline procurement processes, and optimize inventory levels.
Product Management
Maintain real-time inventory management and track product lifecycle stages. Analyze product variants, availability, sales, and profitability.
Department Management
Streamline departmental management with centralized user assignment and oversight, improving organizational efficiency.
Customer Management
Utilize a robust data management system to collect, store, and analyze customer data, enabling data-driven decision-making.
Sales Management
Streamline the sales process, increase sales efficiency, and improve customer satisfaction by automating order entry and invoicing.
General Reports
Gain deep insights into your business with detailed reports on sales, purchases, inventory, manufacturing, and product stock.
Account Reports
This module offers a comprehensive suite of financial reports to provide deep insights into your business's financial health.
Challenges
The technical challenges involved in implementing the account management system included:
- Integrating data from multiple sources, such as ERP systems, CRM systems, and other legacy systems.
- Ensuring the security and privacy of sensitive customer data.
- Designing a system that can handle a growing number of customers and transactions.
- Optimizing the system for fast response times and efficient data processing.
Our Solution
To overcome these challenges, we adopted a comprehensive approach:
Discovery, Planning & Design
Requirement Gathering: Collected and documented detailed requirements from the client.
Solution Architecture Design: Designed the overall system architecture, including the technology stack and system components.
Project Planning: Developed a detailed project plan, including timelines, resource allocation, and risk management strategies.
App Development & Integration
Frontend Development: Designed and developed a user-friendly and intuitive frontend interface.
Backend Development: Implemented the core business logic and data access layer using .NET Core and Entity Framework Core.
Database Integration: Established a seamless connection between the application and the MySQL database to store and retrieve customer data.
Quality Testing & Deployment
Quality Assurance Testing: Conducted thorough testing to identify and fix bugs and ensure optimal performance.
Final Deployment: Deployed the application to the production environment.
Post-Deployment Support: Provided ongoing maintenance and support to ensure the application's reliability and security.
Results
The successful implementation of AMS has yielded significant benefits for our client, including:
EnhancedEfficiency
Automated workflows have reduced manual effort and accelerated processes.
Increased Usability
Expedited service delivery and rapid response times have boosted customer satisfaction.
Actionable Analytics
Real-time analytics have empowered the stakeholders to make informed strategic decisions.
Reduced Operational Cost
Automation and streamlined processes led to a reduction in operational costs.
- Manufacturing
- 1UX/UI Designer
- 2Frontend Developers
- 2Backend Developers
- 1QA Engineer
- 1Project Manager
- Custom Software Development
- Software Quality Assurance
- Post-Deployment Support
Core Tech
We used the following technology stack to deliver this project.
- .NET MVC 4.6
- Azure
- HTML5
- CSS3
- Angular
- MySql
Our business was struggling to keep up with the increasing complexity of managing our diverse customer base. We engaged Data on Matrix's dedicated team, who successfully delivered a comprehensive AMS that has significantly improved our operational efficiency.
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